Delivery & Returns

Delivery

Delivery is £20 per order to the UK Mainland. Please get in touch to enquire about international delivery.

Returns

All units have a 12 month warranty. Any returns to be notified by email or our contact form and you will be issued with a returns number.

Unwanted goods

Please notify us within 7 days of receiving your order by contacting us. If you return the product in a re-saleable condition within 14 days’ of the date you received the item, we will refund you any money that you have paid for that product. All you pay is for the returned postage of the goods.

For all returned items, please note the following:

– The claim must be made within 7 days from receipt of goods
– We regret we cannot give refunds for any personalised or bespoke items
– The item(s) must be  returned in fully re-saleable condition
– Do not remove any labels or information
– Return all original packaging
– Mark the package clearly as ‘returned goods’

You are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method such as Royal Mail First Class (Recorded Delivery) or instruct a courier who can offer proof of delivery. This will ensure a signature is taken to confirm receipt of goods.